Customer Stories

Supporting Londoners through the National Careers Service

20 July 2017

The National Careers Service in London is the largest contract in the country, supporting 76,400 adults in the last financial year to take the next step. 165 experienced advisers deliver the contract across 33 local authorities, helping 27,000 people to progress in work or learning over the past year.

In addition to the work of the National Careers Service in the community, the service is delivered by Prospects across eight prisons and institutions in London by 22 advisers, who saw more than 10,000 people last year. 220 of whom were supported to achieve a job or learning outcome whilst in custody and also through the gate.

The National Careers Service supports adults and young people through the Inspiration Agenda. Since the start of the contract in October 2014, the Inspiration Agenda in London has hosted 225 inspirational activities and events, working to inspire 23,342 young people to develop their talents and make informed decisions about their careers choices.

Relationships with stakeholders and partners ensure the service continues to reach those most in need. By engaging with housing associations, foodbanks, local community groups, councils, local authorities and other groups who share our purpose the service supports and improves people’s lives.

One of the ways Prospects is promoting our service is a new website. When the National Careers Service website moved to a site, it lost much of its functionality and localised content. Prospects is looking to fill the gap with our own website to support customers locally with job information, careers hints and tips.

One person we helped in London recently was Mateusz. He was very worried when he attended his first session, but his adviser, Rita, helped build his confidence and encouraged him to start a construction skills course.

Mateusz says: “I always remember my talks with Rita, and I think more positively when I am thinking about gaining employment and becoming a skilled worker. I now know there is so much scope in this sector and I do not have to be just a general labourer. I also know how to look out for other opportunities while I work and how to communicate with my supervisors to let them know I am looking for training opportunities to further my career. Without Rita’s help I would have left it to my brother to speak on my behalf. “

He continues: “Rita is the first person who listened to my needs and asked about my home life and about my welfare and then talked me through each step until I was comfortable and then moved to the next step at my pace. She did not pressurise me to do anything and also mentioned a few times that it was advice and information she was providing and I was not going to be forced into anything I was not happy with. The best thing was, I was in control and felt confident.

To find out more about the work of the National Careers Service in London contact

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