Customer Stories

Carly's* now in paid work

“Thanks to the CALM programme I now have a paid job role.”

27 February 2017

Before Prospects

Carly* attended mainstream school in the Borough of Richmond, however she struggled in the school environment. In year 11 Carly was offered a reduced timetable and the opportunity to complete work experience within an office environment. Carly thoroughly enjoyed this experience and received good feedback from her employer.

Cary then decided to study leisure and tourism at college, despite her mum and careers adviser expressing their concerns. She attended the course for a few weeks but decided it was too much like school and the travel was too far. Carly was unsure about her long term career plans but knew she enjoyed office work and that environment. She got in contact with Prospects as we had previously helped her with her year 11 work placement.

What Prospects Did


Carly was offered a one to one session to sign her up to the CALM programme, she was provided with an information, advice and guidance session. Because of this, Carly decided that she was keen to start an apprenticeship in business admin or customer service within an office.


Carly’s mentor worked with her to build a good CV that she could then use to apply for vacancies, her mentor also provided her with an overview on the difference between apprenticeship and traineeship programmes.


Unfortunately, there were no current vacancies Carly could apply for immediately. Her mentor and the CALM programme supported her in completing an application to an alternative training provider, who had a traineeship programme starting. Carly felt she would benefit from the additional work experience and employability support this would offer. It would also prepare her for an apprenticeship in the future.



Carly started the traineeship in October working in an office, attending the traineeship 24 hours per week, her CALM mentor kept in regular contact with her. Carly was still keen to have a paid apprenticeship position. The CALM programme and her mentor continued to work with her to seek vacancies and passed her details to our apprenticeship recruitment coordinator.

A vacancy became available towards the end of the month and Carly received an interview and was successful in getting the role. Carly was extremely pleased to have a paid role within a local authority customer service contact centre.

*Not her real name



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